A deposit is required to schedule and confirm sessions/appointments. Package rates are discounted pricing and require full payment and an active LEAN30 subscription for purchase. Purchases are refundable, transferable to another service or another person and may also be converted to an account credit that can be applied to a product or service for up to 6 months. However, in order to retain the full amount of your purchase, notice is required for reschedule and cancellation requests as follows:
Appointments 24+ hours notice: 100% of payment credited to account for future use
Appointments 12+ hours notice: 50% forfeiture of payment; 50% of payment credited to account.
Appointments 4+ hours notice: 75% forfeiture of payment; 25% of payment credited to account.
Less than 12-hours notice for appointments: forfeiture of 100%of payment for the scheduled service.
For trainer/coach commutes that are 11-15 miles beyond 75024, there is a travel fee of $5 per round trip; and if during heavy traffic hours for arrival or departure (7am to 9am & 4pm to 6pm), fee is $10 per round trip. Promotions or discounts do not apply to travel fee. Fees are payable at the time of the appointment(s).
Based on your selected insurance company, if applicable, you may need to provide a letter of medical necessity with your receipt(s) for HSA reimbursement for health coaching and/or physical activity training. For your convenience, we have provided a downloadable letter of medical necessity here. All payments provide a receipt for your records.
"If you’ don't take care of your body, where are you going to live?"